Returns Policy

Returns + Exchanges
Sometimes it just doesn’t work, if that’s the case You can return unworn and unused items with the original tags intact to us within 14 days for a refund or 30 days for store credit.
Please ensure
* the item(s) are unworn, unwashed and make-up free
* the item(s) still have the tags attached
* shoes have been tried on indoors and show no sign of wear

All items will be refunded at the price they were purchased, unfortunately, we are unable to refund postage costs.

All you need to do is enclose a small note with your order details.

Please allow up to 14 working days from when your return has reached us for us to process it through.
as soon as your order has been processed you will receive an automatic email so you know it’s been received.
We highly recommend that you use a tracked service so you know the whereabouts of your parcel Luda London cannot be held responsible for the loss of your return.

If the 30 days are up, unfortunately, you have missed the deadline and your item will be sent back to you.

* Please note ANY Underwear, Bodysuits, or Swimwear, cannot be returned due to hygiene reasons.

If you have received an item that is faulty that just won’t do! Please email Sales@Ludalondon.co.uk straight away so we can get that sorted for you.

Happy Shopping!